Frequently asked questions

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GENERAL INQUIRIES

  • When will the Festival be held over the next few years?
    September 7-16, 2018
    September 6-15, 2019
    September 11-20, 2020
  • What are the site’s opening hours?
    The Festival site is open at all times. There are no opening hours for the grounds. Some food stands open early each morning for breakfast.
  • How much does admission cost?
    Admission to the site is free of charge. Please refer to the program for the cost of paid events.
  • What objects are accepted or prohibited on the Festival’s closed venues
    Cameras, camcorders, cool boxes, bottles, animals, cans and alcoholic beverages are prohibited in all closed Festival venues.
    Allowed : drink boxes (small juice boxes for children) and small-size snacks (fruit, chewy bar).
  • What should I do if I lose something?
    Visitors can call or write to the Festival.
    info@festivalwestern.com
    418 365-7524 or 1 877 493-7837
  • Do the events still take place if it rains?
    Event take place as scheduled, rain or shine.
  • Is there Wi-Fi on site?
    New in 2017 : Wi-Fi access on all patios at the entrance of Ranch SAQ, Countrythèque Cogeco, Saloon Hydro-Québec and Coors Town tents.
  • Are animals admitted on site?
    Animals are allowed on leash throughout the city, with the exception of closed Festival venues.
  • Is smoking allowed on site?
    Smoking is allowed on site and in the city, but strictly prohibited in all closed Festival venues.
  • Lost person
    If you are lost, or have lost someone, please refer to any identified security personnel or police officer on site.
  • Complaints
    Visitors can send emails to info@festivalwestern.com.
    Follow-up will be made after the Festival.

ACCOMMODATION

  • Where can we get information on accommodation?
    A list of accommodations is available from on site information booths, and from our website.

PARKING AND SHUTTLE

  • Where can we find parking?
    There are many parking possibilities:  roadside where allowed, and various pay parking lots throughout the city, for around $5 to $10 a day.
  • Is there parking for impaired mobility?
    There is free disability parking on Brunelle Street, next to the Arena. Places are limited; parking pass necessary.
  • Will there be a shuttle during the Festival?
    To allow for easy access to the Festival site during rush hours, a shuttle service is offered. Parking is located at the city’s entrance, on route 153, behind Meubles Jacob.
    800 to 1,000 parking places available.
    Cost is $10 per vehicle, and includes shuttle for all passengers in the vehicle.
    Visitors are taken to a short distance from the Coors Banquet Grand Stands (Boutique Équestre).
    *Refer to the program for the complete schedule

TICKET OFFICE

  • When will the 50th edition’s programming become available?
    The 50th Edition’s press conference took place on May 31st, 2017.  The programming is available on our website at www.festivalwestern.com and on our pamphlet.
  • On what date does the ticket office open?
    Ticket Office is opened since June 3, 2017 at 9:00 a.m.
  • What are the ticket office’s business hours?
    Phone:  418 365-7524, ext. 2 or toll-free, 1 877 493-7837, ext. 2
    Business hours :
    Summer : (June 5 to September 1st, 2017)
    Mon., Tues. & Wed. : 8:30 a.m. – 5:30 p.m.
    Thurs. & Fri. : 8:30 a.m. – 7:30 p.m.
    Sat. & Sun. : 10:00 a.m. – 2:00 p.m.
    September 2-5, 2017:
    Sat., Sun., Mon. & Tue. : 9:00 a.m. – 5:30 p.m.
    During the event : (September 6-16, 2017)
    9:00 a.m. – 9:00 p.m. daily
    September 17, 2017
    10:00 a.m. – 2:00 p.m.
    *Hours may vary.
    Rodeo and shows : Doors open 90 minutes before performance
  • Are children admitted under the tents?
    Please note that visitors aged 17 or under must be accompanied by an adult AT ALL TIMES. Everyone is admitted under the tents, however we strongly suggest not bringing young children, due to the noise and the crowds.
  • Are children admitted for free to shows and rodeos?
    Children under 2 years of age can watch rodeos and shows free of charge, but must remain seated on their parents without affecting other spectators. We strongly recommend that toddlers wear hearing protection due to the constant loud noise. Some rodeos offer the Le Lait Family Package (2 adults + 2 children, 2+ to 12 years old).
  • Where can we buy a sherif’s star?
    At the Ticket Office, in specially marked Sheriff Star booths, and at the Festival’s Official Gift Shop, 454 St-Joseph Blvd. The star is required to access the various tents and patios (Ranch SAQ, Saloon Hydro-Québec, Countrythèque Cogeco and Coors Town) except during paid events (Refer to the schedule in the Program).

WHERE IS THE… ?

  • Festival’s official Boutique
    Locations :
    454 St-Joseph Blvd. (next to the Coors Banquet Grand Stand)
    Business Hours :
    Summer : (June 5 to September 1st, 2017)
    Mon., Tues. & Wed. : 8:30 a.m. – 5:30 p.m.
    Thurs. & Fri. : 8:30 a.m. – 7:30 p.m.
    Sat. & Sun. : 10:00 a.m. – 2:00 p.m.
    Official Gift Shop Depositaries:
    Place de la Famille Le Lait (Du Couvent Street)
    Next to the Saloon Hydro-Québec Dance tent (du Moulin Street)
    Cirque Éloize (du Moulin Street)
    570 Notre-Dame Street (Halte Santé Beauté St-Tite)
    Shell (Route 153)
  • Ticket office
    Locations :
    Corner St-Joseph and Brunelle Street (across from Coors Banquet Grand Stand)
    Ticket Office (Debit/Credit only):
    Next to the Saloon Hydro-Québec dance tent (du Moulin Street)
    Corner Du Couvent Street and St-Joseph Blvd.
    Corner Du Couvent Street and Notre-Dame Street (Post Office)
    Corner Notre-Dame and Du Moulin Street (Credit Union)
    Cirque Éloize (Du Moulin Street)
  • Information booth
    Locations:  Please refer to City Plan – Question Marks (?)
    Business Hours:
    Fri. Sept 8 : 1:00 p.m. – 8:00 p.m.
    Sat. Sept. 9 : 9:00 a.m. – 8:00 p.m.
    Sun. Sept. 10 : 9:00 a.m. – 6:00 p.m.
    Wed. Sept 13 : 3 p.m. – 8:00 p.m.
    Thur. Sept 14 : 3 p.m. – 8:00 p.m.
    Fri. Sept. 15 : 1:00 p.m. – 8:00 p.m.
    Sat. Sept. 16 : 9:00 a.m. – 8:00 p.m.
    Sun. Sept. 17 : 9:00 a.m. – 5:00 p.m.
    * Hours may vary.
  • CLSC
    Location : 750 du Couvent Street
    Phone : 418 365-7555
    Medical, Nursing and Psycho-social Services
  • Baby saloon and rest area
    Changing table, breastfeeding area
    Location :
    Place de la Famille, 50th Ferris Wheel (entrance at Notre-Dame and St-Pierre Streets)
  • Showers
    Stables of the Festival Western de St-Tite (24/7), at the end of du Couvent Street ($)
    Paul–Le Jeune High School. (entrance through the back)
    Cost : $3.50
    Business Hours :
    Fri. Sept 8 : 3:00 p.m. – 6:30 p.m.
    Sat. Sept. 9 : 7:00 a.m. – 11:30 a.m. & 3:30 p.m. – 6:30 p.m.
    Sun. Sept. 10 : 7:00 a.m. – 11:30 a.m. & 3:30 p.m. – 6:30 p.m.
    Mon. Sept. 11 – Thur. Sept. 14 : 7:00 a.m. – 8:45 a.m. & 3:40 p.m. – 6:30 p.m.
    Fri. Sept. 15 : 7:00 a.m. – 10:00 a.m. & 3:30 p.m. – 6:30 p.m.
    Sat. Sept. 16 : 7:00 a.m. – 11:30 a.m. & 3:30 p.m. – 6:30 p.m.
    Sun. Sept.17 : 7:00 a.m. – 11:30 a.m. & 3:30 p.m. – 6:30 p.m.
  • ATM
    Desjardins Automatic Tellers are accessible at the corner of Notre-Dame and du Moulin Streets, and on St-Joseph Blvd. (next to the stands)
  • Wheelchair rental
    CLSC lends wheelchairs
    750 Du Couvent Street
    418 365-7555
  • Rv pump-out station (sewage)
    Location : Adrien-Bélisle Street, next to the park (7 outlets – free)
  • Hygiène Plus (Mobile RV pump-out)
    418 365-7007 (during the event)
  • Propane Rainville
    1 450 521-3034 (during the event)